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Rate your Campgrounds and RV Parks Use this forum to rate the quality and conditions of campgrounds and RV parks across North America.

   

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Old 08-13-2008, 04:02 PM
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Arrow "Williams / Exit 167 / Circle Pines KOA" in Williams, Arizona - was rated: 3

Our experience @ Circle Pines KOA did not warrant a return visit. We had heard bad things about KOA's in Arizona and Circle Pines pretty much confirmed most of it. This place is not anything special. Is this place for sale? We saw a real-estate sign and wondered if that might explain our experience with this place. The woman that helped check us in didn't explain anything - nothing about the amenities of the KOA, the activities -- NOTHING! I overheard some of the other staff going over everything with the other people that were checking in, but our boring blah woman said nothing. When I asked her about the activities/amenities, she gave me the shortest answers possible to just get rid of me. We were so unfortunate to always get this woman again and again every time we went back into that store/office. It made for a terrible impression about customer service at this place. We also went into the store once after it had rained a lot and our spot was slippery and muddy. We were hoping we could move to a less muddy spot. The KOA manager quickly disappeared as soon as she heard us mention that we wanted to move - like she didn't want to deal with us - and again left us to have to deal with the awful customer service lady that, of course, said they were full and couldn't move us and explained it in as few words as possible hoping to get rid of us. In addition to awful customer service, this KOA is right off Interstate 40 and right near train tracks, so you hear the freeway traffic "ALL THE TIME" and the trains aren't too bad, but you do hear their horns. Plus this place seems old and buildings seem run-down. The playground equipment is neglected and the sandbox is more like a dirt and weed pit. No one enforces the rules regarding young children running around by themselves, so you end up with some pretty scary teens running around intimidating the younger children, jumping around and abusing all the playground equipment that is obviously meant for younger children and of course, no parents anywhere in sight to correct the out-of-control teens. I took my toddlers to the playground and literally stood in between them and some out-of-control teens that were throwing the swings around with all their might for fear that one of the swings might break off and go flying toward my children. These kids were fighting and abusing the playground equipment and staff just walked by and said nothing. Meanwhile parents were nowhere to be found. This is not completely the KOA's fault, but I'm sure there are some parents that love coming to this place because they know that none of the staff will say anything and they can just cut their little monsters loose to go terrorize the place and give them peace. If the parents knew that the KOA had a no tolerance policy for this sort of thing, they wouldn't let their kids run wild for others to take care of and to terrorize other guests. If most KOA's are like this one, we're really not interested in staying at a KOA anytime in the near future and definitely not interested in returning to Circle Pines.

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